1. Summary
Cantari plans are month-to-month and can be canceled at any time. Because Cantari provides immediate access to usage-based text-to-speech generation, subscription fees are generally non-refundable once a billing period has started and the service has been materially used.
That said, we want billing to feel fair. If something went wrong, contact us and we will review the request in good faith under this policy.
2. First purchase refund window
For a user's first paid subscription purchase, we may issue a refund if the request is made within 14 days of the original charge and the account has not materially used the paid plan.
Material use includes, for example, consuming a meaningful portion of the monthly character allowance, running a large number of generations, downloading substantial generated audio, or using outputs commercially or in production.
3. Renewals
Monthly renewals are generally non-refundable. If you do not want to renew, cancel before the next billing date. After cancellation, you will normally keep access to paid features until the end of the current paid period, unless your account is terminated for abuse or a Terms violation.
If a renewal occurred because of a billing or cancellation error, contact us promptly and we will review the account history.
4. Usage-based limits and unused allowance
Monthly character allowances, voice generation limits, priority queue access, and other plan benefits are made available for the current billing period only. Unused characters or plan benefits do not roll over and have no cash value.
We do not provide refunds or credits for unused allowance, partial months, downgrades, account inactivity, or a decision not to use the service after purchase, except where required by law or expressly approved by Cantari.
5. Duplicate charges, billing errors, and outages
We may issue a refund, credit, or other remedy when appropriate for:
- Accidental duplicate charges.
- Incorrect plan pricing or billing mistakes caused by Cantari or our billing provider.
- Documented cancellation errors where a user canceled before renewal but was still charged.
- Extended service outages or generation failures that materially prevent paid use of Cantari during the billing period.
6. Refunds we usually do not provide
Except where required by law, Cantari usually does not refund:
- Accounts that have materially used the paid plan or generated substantial audio.
- Renewal charges after the billing period has begun.
- Unused monthly characters, unused generations, or partial billing periods.
- Charges caused by forgetting to cancel, not using the product, or misunderstanding plan limits shown on the pricing page.
- Accounts suspended or terminated for violating the Terms of Service, abuse rules, or applicable law.
- Requests made long after the relevant charge.
7. How to request a refund
To request a refund, contact us through the support or contact channel made available in the Cantari website. Include the account email, charge date, plan, and a short explanation of what happened.
We may ask for additional details to verify the account, confirm usage, or investigate a billing issue. Approved refunds are returned to the original payment method when possible. Processing times depend on the payment provider and your bank.
8. Changes to this policy
We may update this Refund Policy as Cantari's billing, plans, and product features evolve. The policy in effect at the time of the relevant charge will generally apply unless a newer policy is more favorable to you or applicable law requires otherwise.